# Operations Manual

#### System Monitoring

* Log aggregation via ELK Stack
* Real-time system health indicators on admin dashboard

#### Performance Optimization

* Load-balanced microservices architecture
* Caching layer via Redis for frequently accessed data
* Rate limiting via API gateway

#### Scaling Strategies

* Horizontal pod autoscaling (HPA) for containerized services
* Queue-based task splitting for asynchronous scoring and alerts

#### Backup and Recovery

* Daily snapshots of core databases (PostgreSQL, MongoDB)
* S3-compatible object storage for secure offsite backups
* Version-controlled deployment rollbacks

#### Incident Response

* Runbooks available for every service class
* Automated alert escalation to DevOps and Engineering leads
* Status page updates via community channels in case of downtime